Evaluation: Level 3 - Application/Behavior

Answers the questions – Do participants apply what they learned after training or on-the-job? How are behavior-based learning objectives applied to the work environment? Do the participants perform targeted skill sets better as a result of the training, than if they had not taken the training at all? Behavior-based evaluation is a measure of efficacy, practicality, and utility based on transfer of skills to the job. Evaluation of application can be achieved through baseline at pretest and or posttest and follow-up tracking of on-the-job behaviors – measurable changes in behavior consistent with the skill-based learning objectives from a course support the affects of training on the job. Common methods for tracking on-the-job behaviors include use of trained judges using Behavior Observation Scales (BOS) or the use of performance support systems. Sound methodology overcomes extraneous factors so that training is supported as a root cause of behavioral improvement. This post-testing methodology also has the added value of reinforcing training based on the principles of organizational behavior modification (OBM). Examples can include any skill measured at Level 2 immediately after the training event, but for Level 3 as a follow-up measure back on the job; survey learners and managers to capture perception of applied skills in on the job settings; or a manager that targets required behavior such as conflict management based on observed and justified need - documents in a performance management system and assigns as a development goal > employee takes assigned and course(s) on conflict management > manager observes behavior/progress, provides feedback, and documents it in the performance management system. This level of assessment requires methodological rigor from the training and follow-up cycle and is typically implemented as a high-end solution.